Our staff has experience with a wide variety of business markets, with individual staff that focus on key niches such as state and local government, medium/large businesses, school districts, and NFP/NGO organizations.
FLEXIBLE ENGAGEMENT OPTIONS
Our staff members are skilled in effectively providing design, implementation, troubleshooting and management of the IT needs for small/medium/enterprise organizations including, but not limited to:
- Windows Server Software, Network, and Financial Systems
- Wireless design and applications for multi-building locations
- Document Imaging/Management systems
- Purchasing and procurement of technology
- Vendor Management
- Upgrades, Migrations and infrastructure Redesign
- ITIL – Strategy: Provides guidance on clarification and prioritization of service-provider investments in services. The strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Entirety of activities– directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. Often including, but not limited to high-level design and planning for the overall IT system, budget and IT Best Practice planning (hardware replacement scheduling, baseline performance establishment), review monthly and annual service reports with key designated staff, and Critical Event Reporting (CER) discussion with key designated staff (detailing unexpected downtime events).
- High-level and specialized IT support provided by subject matter experts for specific technical areas. Often including, but not limited to data integrity (network security and backup disaster recovery planning), server and critical network maintenance and monitoring, responsiblility for the performance, reliability, and integrity of critical infrastructure, and coordination with software vendors.
- Business-case development: Partnering with customers to write business cases to document the justification for the undertaking of a project based on the estimated cost of development and implementation against the risks and the anticipated business benefits, savings to be gained and overall ROI for implementing a solution.
- Comprehensive IT Assessment Overview Gather input from department managers Review all IT systems for inventory, security, backup, and reliability purposes Review IT policies and procedures, disaster recovery plan and make recommendations Evaluate overall efficiency of IT system design and workflow Identify and prioritize critical areas of concern and recommended improvements Provide budgetary estimates and solution planning for execution of recommendations Prepare a comprehensive report of findings and meet with key school staff to document and plan strategy
- Architecture/Solution Design/Build turns the service strategy into a plan for delivering the business objectives and provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Design also addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service.
- We build up of full day of work from our cue of monitoring alerts to create a full day of onsite tasks AND when an emergency issue comes up we can subsidize any remainder of the day with alerted tasks from the proactive monitoring reports.
- Customer is moving from one physical office to another
Last modified May 11, 2021