AIS Managed VoIP

Key Features:

  • Local or Toll Free Phone Number Porting
  • Unlimited Calling
  • Auto Attendant with Conditional Call Routing
  • Hunt Groups
  • Voicemail-to-Email with IBM Watson Speech-to-Text
  • Fax-to-Email
  • Call Recording
  • Analog Line Support for Legacy Devices
  • SIP Phone and Mobile App Compatibility

Sections on this page

Features

Flexible Calling Capabilities
Detailed Feature List
AIS VoIP Billing Portal
AIS VoIP Phone Compatibility
AIS VoIP Architecture
AIS Managed VoIP Requirements
Industry Leading Open Source Software

Benefits

Simplified Billing
Fault Tolerant, Geo Redundant Reliability
Ease Of Scalability
Does A Cloud Based VOIP System Make Sense For My Business?
AIS Managed VoIP One Pager
AIS VoIP Frequently Asked Questions

Frequently Asked Questions about AIS Managed VoIP

AIS VoIP Frequently Asked Questions

Frequently Asked Questions about AIS Managed VoIP

General Use Cases

Simplified Billing
Flexible Calling Capabilities
Fault Tolerant, Geo Redundant Reliability
Industry Leading Open Source Software
Ease Of Scalability
Detailed Feature List

Qualification Questions

Do You Have Any Toll Free Numbers? Do They Require E911 Service?
How Many Users? How Complex Of An Environment?
Is Extension Required? If So, How Many Extensions?
How Many Phone Numbers Will Need To Be Ported?
How Many Phones Do You Need?
Do You Need A Hunt Group To Ring Another Ext If First One Doesn’t Answer?
Do You Need An Auto Attendant To Route Calls For Example For Store Hours, Press 1
Is Administrator Training Required? If So, How Many Units?
Is Legacy Analog Device Required? If So, How Many Legacy Devices?
Is Service Per Phone Number With E911 Service Required? If So, How Many Phone With E911 Services?
Is Equipment Grandstream Gxp2135 Required? If So, How Many Phones?
Is Equipment Grandstream Analog Device -and- Analog Line (ht813) Required? If So, How Many Adapters?
Is Voicemail To Text Required?
Do You Need Paging-and-Intercom Functionality?
Do You Need Fax To Email Set Up?
Is Equipment Cisco Spa112 Analog Adapter Required? If So, How Many Units?
Is Implementing Non Grandstream Phones Required? If So, How Many Phone Models?

Scope Of Work

Discovery
  • Kickoff Call
    • Confirm Requested Features
    • Set Timeline Expectations
    • Send Recap Email
    • Review Implementation Process
    • Review Client Environment Requirements
    • Discuss AIS Support Process And Contacts
    • Discuss Reporting, Notification, And Renewal Processes
  • Gather Phone System Requirements
    • Identify How Many, If Any, VoIP Phones Are Desired To Be Placed In Locations Without A Nearby Network Connection
    • If Fax To Email Is Desired, List Of Which Fax Numbers Should Send To Which Email Addresses
    • Identify If Analog Lines Are Needed For Legacy Devices Such As Fax Machines, Modems, Alarm Systems, Etc
    • System Walkthrough Meeting
    • Complete Current Phone System Configuration Sheet
    • Discuss Feature Changes In The New Phone System
  • Obtain Most Recent Phone Bill Listing Phone Numbers To Be Used With AIS Managed VoIP From Customer
Solution Design
  • Create Design Documentation
    • Create New Phone System Design Diagram
  • Design Review Meeting
    • Walkthrough The New Phone System Design
    • Provide End User Phone Reference Guide
    • Document Changes And Update Design Diagram
    • Final Design Approval
Implementation
  • Submit Port Request
    • Fill Out Port Authorization Form, Include All Current Numbers
    • Submit Port Authorization Form And Most Recent Phone Bill To Twilio
    • Monitor Twilio Inbox Until Port Date Is Provided
    • Notify Stakeholders Of Port Date
    • Schedule Onsite Resources
  • PBX Setup
    • Spin Up PBX Instance
    • Complete Initial Setup
    • Configure E911
    • Configure OpenCNAM
    • Configure The Advanced Features Listed On Design Diagram
  • VoIP Hardware Setup
    • Configure Phone Hardware
    • Complete Phone Setup Sheet For All New Phones
    • Setup Phones In Lab Environment
  • Pre Port Testing
    • Complete Advanced Feature Testing In Lab Environment
    • Complete Network Readiness Checklist, If Access Is Provided
  • Phone Port
    • Setup Phones In Each Location
    • Connect, Test Calls, Transfers, Parking Of A Call
    • Confirm Information Matches Approved Documentation
  • Post Port Testing
    • Complete Call Flow Testing Per Approved Documentation
    • Test Any Changes Made During Port Day
    • Resolve Any Post Port Issues Or Changes
Closing
  • Update Environment Documentation
Validation
  • AIS Internal Monitoring Configuration Steps

Last modified April 16, 2021