AIS Managed VoIP

As communication methods become more fragmented, office phone use continues to decline but office phone system and service prices have increased in many cases. In designing a robust, reliable, VoIP platform, AIS selected the Asterisk VoIP server software, which is perhaps the most mature and widely deployed VoIP server. Hosting in Amazon Web Services with Geo-Redundant availability zones and connect to the public phone network using geo redundant sip trunks provided by Twilio allows for carrier grade reliability.

AIS Managed VoIP runs on Asterisk, the most mature and widely deployed open-source VoIP server platform, hosted across geo-redundant Amazon Web Services availability zones and connected to the public phone network through geo-redundant SIP trunks from Twilio. The result is a carrier-grade, fully managed phone system without the cost or complexity of a traditional on-premise PBX.

Features

  • Local or toll-free phone number porting
  • Unlimited calling within the US
  • International calling available
  • Call management and phone system administration
  • Hunt groups
  • Mobile apps for Android™ and iOS®
  • Multi-level auto attendant
  • Voicemail-to-email with speech-to-text powered by IBM Watson
  • Conference call bridge
  • Call recording
  • Professional implementation
  • Call log reports
  • Fax-to-email
  • Custom app integrations available
  • Analog line support for legacy devices
  • SIP phone and mobile app compatibility

Benefits

  • Cost savings:
    • AIS Managed VoIP costs less than traditional phone systems, with a low monthly fee and no expensive on-site hardware or maintenance to budget for.
  • Scalability:
    • The system scales up or down to meet the changing needs of your business — new users can be added quickly, and capacity adjusts to handle increased call volume during busy periods.
  • Portability:
    • Because it runs from anywhere with an internet connection, AIS Managed VoIP is well suited to remote workers, frequent travelers, and businesses with multiple locations.
  • Advanced features:
    • Voicemail-to-email, intelligent call routing, multi-level auto attendant, and other advanced capabilities come standard — no add-on hardware required.
  • Flexibility:
    • The platform is configured around your business, so users get the features and settings that work best for how they operate.

Manufacturers

Grandstream

Scope Your Project

Tell us which of the services below fit your needs — our team will use your answers to scope the tasks and requirements for your project.

Is your Business looking for any of these IT Solutions?

  • Do you need the AIS VoIP system implemented?
  • How many extensions do you need?
  • How many phone numbers will need to be ported?
  • Do you need any hunt groups?
  • Do you have any analog devices that will still be used with the VoIP system?
  • Do users need voicemails translated into text messages?
  • Do you need paging/Intercom Functionality?
  • Do you need Fax to Email set up?
  • Do you need an Auto Attendant recorded and configured?

Example Project Plan

Discovery
  • Gather phone system requirements
  • Phone system walkthrough meeting
  • Document current phone system configuration
Implementation
  • Submit number porting request
  • PBX setup
  • VoIP hardware setup
  • Pre-port testing
  • Phone number port
  • Configure extensions
  • Configure hunt groups
  • Configure analog devices
  • Configure voicemail-to-text
  • Configure paging system
  • Configure fax-to-email
  • Configure auto attendant
Solution Design
  • Create design documentation
  • Design review meeting
Validation
  • Post-port testing
  • Confirm monitoring and alerting are in place
Closing
  • Project closure