AIS Managed NMS

Keeping your organization’s technology up and running is no small feat. For IT Leaders at small- and medium-sized organizations, the challenge is even greater. Burdened with enterprise-sized responsibilities and SMB-sized budgets and resources, optimization through a tool like a network monitoring system (NMS) seems out of reach. AIS Managed NMS changes all that by helping SMBs get the most out of their current technology investments.

AIS Managed NMS allows SMBs to track and monitor performance, reliability, and configuration metrics impacting their organization’s bottom line by limiting the impact of outages and increasing the efficiency and value of technology in place. And, as a turnkey solution, AIS Managed NMS achieves this without stretching internal resources beyond capacity.

AIS Managed NMS Quick Intro Video

HOW AIS MANAGED NMS WORKS

AIS Managed NMS was designed to provide Enterprise capabilities to SMBs. Combined with access to an experienced team, AIS delivers an unprecedented approach to network and application monitoring and historical metric tracking by eliminating the burden on internal resources for the entire NMS lifecycle.

  • Delivery: AIS Managed NMS is delivered as a turnkey service. Experienced AIS consultants implement, configure, and maintain the NMS, while its NOC (network operations center) coordinates monitoring alerts for trends and anomalies.
  • Technology: The platform architecture utilizes both proprietary code and open-source packages, allowing for efficient development that results in faster-to-market functionality and more robust product features while maintain robust security.
  • Implementation: AIS’ unique implementation approach allows clients to be up and running on AIS Managed NMS in under a week, all without having to install a new server on their environment to collect data.
  • Integration: AIS Managed NMS is a true single pane of glass. It has the ability to aggregate data from network-connected devices and applications from all manufacturers and developers, as well as on-premise, cloud (AWS, Azure, etc.), and third-party SaaS tools, or even hybrid infrastructure architectures.
AIS Managed NMS customizable dashboards show real-time metrics, 24 hours a day, seven days a week. Dashboards are designed to alert on vital metrics with the frequency and type of communication medium based on the severity of the issue or action required.

Organizations can proactively monitor and create alerts for the performance, reliability, and configuration of everything from cameras and access control panels to storage, firewalls, and servers. Some examples of metrics to monitor and create alerts for include:

  • Internet Service Provider– Proactively notifies of spikes in primary and secondary internet, providing indisputable real time data to reduce ISP resolution time before an outage occurs.
  • Power– UPS voltage data can indicate if power in a particular area is causing voltage changes that could prematurely decrease battery life.
  • Printers– In an effort to avoid any lapse in printer usage, the system can trigger an alert to the office manager if the printer toner goes below a certain threshold.
  • Storage– Monitoring the temperature of hard drives can forewarn of potential issues, as a rise in temperature can be an early indicator of failure.
  • Wireless– Optimize the performance of wireless by monitoring spikes in devices on particular access points and adjusting accordingly.

THE BENEFITS

With AIS Managed NMS, organizations can:

  • Eliminate internal IT resource strain with an affordable turnkey managed service
  • Reduce time spent on root cause analysis, the single largest time constraint on technicians
  • Confidently manage system efficiency across all devices and platforms
  • Increase ROI by maximizing the efficiency and value of enterprise technology investments
  • Increase employee productivity organization-wide by reducing the number and impact of network outages and issues

Sections on this page

Features

Appliance Sensor Monitoring
Application Monitoring
VPN Monitoring
IT Inventory Management
Temperature Monitoring
How Much Does Downtime Really Cost Your Organization?
Five Things You Should Do Right Now To Preserve Your Network And Systems
Data Loss Can Cause You To Shut Down
DNS Resolution Issues
AIS Managed NMS One Pager
City Of Warrenville Case Study
Eisenhower School Case Study
AIS NMS Overview
AIS NMS Frequently Asked Questions

General Use Cases

Network Topology
Root Cause Analysis
Devices Up-and-Down

Devices Up/Down

Technical Use Cases

DNS Resolution Issues

On 5/12/2020, Domain Names using register.com DNS Servers become intermittently inaccessible from Comcast internet connections. The root cause of this issue appears to be lack of DNSSEC and EDNS support by the register.com DNS Servers. To resolve this issue, AIS recommends using Amazon AWS Route53 DNS hosting services, which is included as part of the AIS Network Monitoring Service(NMS).

Network Sensor Monitoring
Firewall Sensor Monitoring
Server Sensor Monitoring
Wireless Sensor Monitoring
Power Sensor Monitoring
Printer Sensor Monitoring
Environment Sensor Monitoring
Storage Sensor Monitoring
Camera Sensor Monitoring
LoadBalancer Sensor Monitoring
Workstation Sensor Monitoring

Qualification Questions

AIS Managed NMS (Per Device) 1 299 Devices
Is Dns Filtering Solution Required? If So, How Many Units?

Recurring Tasks

Review Alert Configuration
  • Update Alert Rules As Needed
NMS Alert Configuration And Review
  • Review Configured Device And Sensor Alerts With Customer

Scope Of Work

Implementation
  • Establish Secure Connection To Monitored Devices
    • Configure Client Firewall IPSec Tunnel
  • Update Location Network Settings
    • Update DHCP Scope For New DNS Server IP’s
  • Finalize Deployment Preparation Via Foreman And Puppet
    • Confirm Proper Puppet Module Variable Settings In Foreman
  • Deploy Configurations
    • Confirm Local Puppet Agent Properly Delivered Configuration To Production DNS Servers
    • Ensure That Local Puppet Agents Run Successfully
  • Configure Monitoring
    • Confirm Rsyslog Puppet Module Settings For DNS Service Related Logs Are Being To Sent To SIEM
    • Confirm NMS DNS Service Monitoring And Alerting
  • NMS Configuration
    • Setup GPO To Enable SNMP
    • Setup Client Account In NMS
  • NMS Deployment
    • Deploy GPO To Desired Machines
    • Manually Add Any Devices That Don’t Accept The GPO
  • Setup Standard Alerts
Recurring Quarterly
  • Review Alert Configuration
    • Update Alert Rules As Needed
  • NMS Alert Configuration And Review
    • Review Configured Device And Sensor Alerts With Customer
Planning
  • Identify Maintenance Window
    • Identify Outage Window For Each Location
  • Provision New Virtual Servers
    • Receive Azure Server Access From Client
    • Install Puppet Agent On New Servers
    • Authorize New Server Puppet Agents In Foreman, Associate DNS Module
  • Design Solution
    • Confirm DNS Servers To Be Configured As A Whitelist Vs Blacklist
    • Identify List Of Domains To Test At Each Location To After Deployment To Verify Expected Functionality
Validation
  • Testing
    • Test-and-Review With Client
    • Confirm That Domain Accessibility Results For Each Location Match Expectations Established In Test Plan
Discovery
  • Kickoff Call
    • Lead Kickoff Call
    • Confirm Device List
    • Send Recap Email
  • Identify Specific Monitoring Needs

Last modified May 19, 2021