Retainer consisting of a specific amount of professional services labor hours that are consumed at multipliers according to labor skill tier level for any services provided. Purchased up-front with overages charged as Time and Materials, Block Hours offers the lowest cost options with available monthly discounts.

• Recommended quantity based on historical experience
• Paid upfront
• Can be used for any services provided by AIS
• Overages charged as T&M
• Lowest cost with available monthly discounts

Specific pricing for a specific scope of services that is paid up-front or according to milestones. Services provided outside of the established scope are charged as Time and Materials.

• Fixed pricing based on historical experience
• Paid upfront
• Included labor for specific scope of work only, out of scope charged as T&M
• Medium cost

Managed Services is an umbrella term for third-party monitoring and maintenance of computers, networks, and software. The equipment may be in-house or at the third party’s facilities, but “managed” implies an ongoing, proactive approach.

• 24/7 managed services
• Peace of mind
• Systems kept secure and up to date

Project and integration work is any service designed to add or increase functionality or capacity — in other words, work that goes beyond supporting your existing systems and users. Projects are identified during strategic planning sessions and are always quoted and proposed separately, so you know the cost before work begins.

• Quoted and proposed separately

Time and Materials is the default billing method that is invoiced monthly after work is performed and charged according to hours worked per labor skill tier level multiplied by the hourly rate for each labor skill tier level.

• Estimated Quantity based on historical experience
• Paid monthly in arrears
• Default billing method
• Highest cost compared to Block Hours or Fixed Price