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AIS co-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your organization forward. AIS monitors your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more.
A Complete Suite of Co-Managed IT Services
AIS is here to help you take the hassle out of IT management, so you can focus on your organization. Our offerings include:
Network Monitoring & Care
We keep tabs on your network activityaround the clock, andwhen a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it —in many cases before you’ve even realized there’s an issue.
Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.
Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it –even during a network failure or a disaster –so you’ll never have to worry about data loss again.
Custom Project Work
We also offer a variety of custom projects designed to help optimize your IT infrastructure –including software installations, migrations, setups and configurations, and more. There are are more than 85 projects to choose from –and best of all, our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office.
Managed Services Capabilities
- 24/7 proactive network monitoring: Our NOC (Network Operations Center) is instantly aware of any issues or concerns that arise and can head off issues before they turn into problems.
- Alert notifications and automated escalation process: Constant monitoring ensures timely response to issues and problems as they are occurring.
- Infrastructure support (servers, routers, switches): All infrastrucutre components can be monitored for availability and health.
- System updates and patch management: Coordinated to reduce impact and down-time, and keep your systems secure and up-to-date.
- Help desk support: We offer everything from Tier I to Tier III level support for the simplest or most complex needs.
- Network antivirus and firewall protection: Centrally deployed and managed AV/Anti-Malware means you have the latest protection and instant response to any threats.
- Offsite data backup: Keep your data secure and instantly available when needed.
- VMware support and cloud solutions: As a VMWare Enterprise Level Partner, we can design, implement and support all of your virtual infrastructure needs either on-site, off-site or hybrid.