Service Infrastructure Technician

Dependable and execution-focused technician performing low-voltage cabling, rack installation, device mounting, and Tier 1 service delivery within client environments.

3 minute read

We are seeking a dependable and execution-focused Service Infrastructure Technician to join our Service Delivery team. This role is responsible for performing physical infrastructure work within client environments, including low-voltage cabling, rack installation, and device mounting, while also supporting end-user needs through Tier 1 service delivery.

The Service Infrastructure Technician is responsible for ensuring infrastructure environments are installed cleanly, function reliably, and remain fully supportable over time. This role requires strong attention to detail, clear communication, and consistent execution aligned with defined standards.

This role is ideal for someone who can execute physical installation work with precision, communicate effectively with clients onsite, and deliver reliable outcomes within a defined scope.

Key Responsibilities

Own execution of physical infrastructure work, including low-voltage cabling, rack installation, equipment mounting, and device deployment, ensuring all work is clean, secure, and aligned with defined standards and design intent
Own cabling quality end-to-end, ensuring all cabling is properly routed, terminated, labeled, tested, and organized to support long-term reliability and maintainability
Own testing and validation of installed infrastructure, identifying and correcting physical layer issues and ensuring all work meets expected performance and certification standards
Own organization of network environments, including racks, patch panels, and cable management, ensuring environments are structured, accessible, and serviceable
Own client communication for onsite work, ensuring expectations, progress, and any issues are clearly communicated while minimizing disruption to the client environment
Own identification and escalation of scope boundaries, ensuring engineering decisions, configuration changes, or design gaps are escalated with sufficient context
Execute all Service Technician Tier 1 responsibilities, ensuring end-user issues are resolved efficiently while maintaining ticket quality, communication standards, and SLA adherence
Demonstrate strong execution discipline and attention to detail, ensuring work is completed correctly the first time and does not introduce rework, instability, or client risk
Participation in the After Hours Support rotation is required, including availability to respond to client emergencies outside of standard business hours

Basic Qualifications

1+ years of experience in low-voltage cabling, infrastructure installation, or IT field services
Experience using structured cabling tools such as punch-down tools, crimpers, and cable testers
Experience installing or working with network racks, patch panels, or infrastructure equipment
Ability to safely use power tools and perform physical installation work
Ability to work on ladders, in ceilings, and in elevated or confined environments
Strong attention to detail and ability to follow defined processes and installation standards
Strong communication skills with the ability to interact professionally with clients onsite
Valid driver’s license and access to a reliable vehicle for client onsite support and travel

Preferred Qualifications

Experience with cable certification tools
Experience mounting cameras, access points, or similar devices
Scissor lift and/or boom lift certification
Familiarity with basic networking concepts (DNS, DHCP, VPN)
Experience in a managed services or service delivery environment

Interested in joining the AIS team?

Please check our jobs postings board here .

About AIS

All Information Services, Inc. (AIS) is a full-service technology solutions firm based in Chicago, IL that provides both technology sales, service and consulting. Genuine, understanding and experienced, our technicians, engineers and consultants are real, neighborly people who will work with you one-on-one, locally, to maintain your systems.

Real People, True Partners.

AIS has assisted more than 1,000 clients across Chicagoland, including state and local government, business, non-profit organizations, school districts, residential customers, and more. We are committed to building long-term relationships with our customers and serving as a grounded partner you can trust. We are less concerned about "making a sale" and more concerned about figuring out how we can strengthen your business, allowing you to stay focused on your daily tasks. From the day we install a new piece of equipment or fix one that isn't working, we will be a watchful steward of your technology applications.