IT Administrative Services

Routine, process-driven, IT tasks that often require communication and collaboration with other customer departments.

Qualification Questions

Is backup and disaster recovery policies required? If so, how many backup methods?
Is security and privacy policies required? If so, how many policies?
Is risk management policies required? If so, how many policies?
Is end user it policies required? If so, how many policies?
Is employee it onboarding/offboarding required? If so, how many users?
Is it inventory management required? If so, how many devices?
Is stakeholder communication coordination required? If so, how many hours?
Is it admin services required? If so, how many users?

Example Project Plan

Design Review
  • AIS Client Business Continuity Plan
  • AIS Client Disaster Recovery Plan
  • AIS Data Security and Privacy Policy
  • AIS Data Breach Response Policy
Recurring Yearly
  • Review/Update Acceptable Use Policy
  • Update emergency contact information
Recurring Ongoing/As Needed
  • Provision/De Provision Employee Access to Internal Services
    • Configure Directory Service/Application Access
  • Phone System/VoIP Provisioning/De provisioning
  • End User Remote Access
    • VPN Access Provision/De provision
  • CRM Account Provisioning/De provisioning
  • Update IT Environment Documentation
  • Document asset and license details as configuration items in autotask
  • Coordinate recurring meeting/call according to stakeholder preferences
Discovery
  • Identify IT Requirements by Employee Department
  • Identify CRM access needs by Employee Department
  • Identify software subscription expiration and renewal dates
  • Identify stakeholder communication preferences
Validation
  • Review internal resource access needs by employee group
Recurring Quarterly
  • Lease and warranty expiration
Planning
  • Identify how many desktops/laptops to keep in stock for short notice employee need

Recurring Tasks

Review/Update Acceptable Use Policy
Provision/De Provision Employee Access to Internal Services
  • Configure Directory Service/Application Access
Phone System/VoIP Provisioning/De provisioning
End User Remote Access
  • VPN Access Provision/De provision
CRM Account Provisioning/De provisioning
Lease and warranty expiration
Update IT Environment Documentation
Document asset and license details as configuration items in autotask
Coordinate recurring meeting/call according to stakeholder preferences
Update emergency contact information
Last modified August 2, 2022