Endpoint Management

Sections on this page

A Smarter Approach To Mobile Device Management
AIS Endpoint Management One Pager
City Of Warrenville Case Study
Eisenhower School Case Study
How Much Is Not Worrying About Cybersecurity Worth To You?

Technical Use Cases

Windows Patch Assurance

Qualification Questions

Do You Need AIS Endpoint Management?
Is Endpoint Management Desired On Servers? If So, How Many?
Is Endpoint Management Desired On Desktops? If So, How Many?
Is Mobile Device Management Required? If So, How Many Mobile Devices?
Is Rmm Features Required? If So, How Many Units?

Recurring Tasks

Server Event Monitoring
Reporting
Automated NOC Services
Review Server Reporting
Review Server Patch Policy
Workstation Remote Monitoring And Alerts Via AIS Continuum
Automated Patch Management (specific Policies Are TBD)
Review Desktop Reporting

Scope Of Work

Discovery
  • Kickoff Call
  • Requirements Gathering
  • Identify Service Accounts
Implementation
  • Portal Configuration
    • Provide Remote Support Option For Customer IT Staff To Support Other Users Remotely
  • Removal Of Existing RMM-and-AV
    • Remove Legacy Endpoint Management Software From Servers And Workstations
  • Deploy MSI Agent Servers
  • Change Administrator Passwords
  • Deploy MSI Agent Workstations
Validation
  • Setup Standard Alerts
Recurring Ongoing-and-As Needed
  • Server Event Monitoring
  • Automated NOC Services
  • Workstation Remote Monitoring And Alerts Via AIS Continuum
  • Automated Patch Management (specific Policies Are TBD)
Recurring Monthly
  • Reporting
  • Review Server Reporting
  • Review Desktop Reporting
Recurring Quarterly
  • Review Server Patch Policy

Conditions Monitored

Active Directory
Antivirus
Backup
Blackberry
Citrix
Continuity247
Continuum Vault
Desktop Health
Desktop Operating System
DHCP
Disk Space
Email
Exchange
General (Up-and-Down-and-Reboot)
Hardware
Hyper-V
IIS
ISA Server
Network Management
NOC Managed Desktops
Patch Management
Performance
RMM Agent
Security
Sharepoint
Skype For Business
SQL Server
Terminal Server -and- RDS
V Mware
Volume Shadow Copy
Windows Failover Cluster
Windows Server

Last modified April 30, 2021