Endpoint Management

Automated, remote device monitoring and management, with robust inventory and patch-management reporting that removes manual, repetitive work. Bitdefender antivirus/anti-malware protection is included and fully managed. Our Remote Monitoring and Management (RMM) tooling and 24/7 back-office services deliver expert, cost-effective IT management so your systems run as required.

AIS Endpoint Management keeps every server, desktop, and laptop in your environment monitored, patched, and protected — without requiring your internal team to chase down alerts or patch status by hand. It pairs the Kaseya VSA remote monitoring and management platform with fully managed Bitdefender antivirus and anti-malware protection, backed by AIS’s support desk and 24/7 back-office services.

  • LogMeIn Enterprise for computers and servers, enabling interactive remote support and troubleshooting of desktops and laptops without taking over the screen
  • Patch management that tests patches before deployment to avoid unintended consequences, and flags any computer not receiving critical patches
  • Automated remote software installation
  • Management of remote computers even when not connected to VPN
  • Security, event, and audit log capture to proactively flag issues and reduce time spent manually reviewing logs
  • Antivirus/anti-malware licensing and management that centrally flags any device that becomes infected or stops receiving virus definition updates

Features

  • Kaseya VSA remote monitoring and management: Manage your IT infrastructure from anywhere, whether users are in the office, working from home, or both — and speed up resolution time with the AIS support desk troubleshooting alongside you.
  • Bitdefender antivirus protection: A trusted leader in the antivirus industry, Bitdefender provides advanced threat protection to keep your business safe from malware, viruses, and other online threats.
  • Unified management console: Kaseya VSA and Bitdefender Antivirus share a single, easy-to-use console, so you can manage all of your IT operations and antivirus protection in one place.
  • Automated patch management: Keep applications current with security patches through automated tools and processes, and choose which patches to automate versus control yourself.
  • Customizable alerts and reports: Tailor alerts and reports to your specific needs, so you can stay on top of IT operations and antivirus protection with ease.
  • Scalable solution: Kaseya VSA and Bitdefender Antivirus scale with you, making them a strong fit for small and medium-sized businesses that are growing.

Scope Your Project

Tell us which of the services below fit your needs — our team will use your answers to scope the tasks and requirements for your project.

Is your Business looking for any of these IT Solutions?

  • Do you need AIS Endpoint Management?
  • Is endpoint management needed on servers? If so, how many?
  • Is endpoint management needed on desktops? If so, how many?
  • Is endpoint management needed on Mac devices? If so, how many?
  • Do you need mobile device management (MDM)?
  • Do you need endpoint detection and response (EDR) implemented?
  • Do you need endpoint backup for workstations? If so, how many workstations?

Example Project Plan

Discovery
  • Requirements gathering
  • Identify service accounts
Implementation
  • Client portal configuration
  • Removal of existing RMM/antivirus tooling
  • Deploy RMM agent (via MSI) to servers
  • Change administrator passwords
  • Deploy RMM agent (via MSI) to workstations
Validation
  • Set up standard monitoring alerts
Recurring Ongoing/As Needed
  • Server event monitoring
  • Automated NOC services
  • Workstation remote monitoring and alerts
  • Automated patch management (specific policies TBD)
Recurring Monthly
  • Reporting
  • Review server reporting
  • Review desktop reporting
Recurring Quarterly
  • Review server patch policy