Service Delivery

Service Methodology, Project Management Process, and Consulting capabilities
  • Service Methodology
    • Service Desk Provides a Single Point of Contact(SPOC) for timely, centralized, communication amongst end-users and AIS or Customer technical resources and stakeholders. ITIL v4 standards are utilized for resolving Incidents (disruptions in service availability or quality) or end-users making Service Requests (routine requests for services). Standardized Service Level Objectives(SLO) are utilized for performance monitoring and compliance.
  • Project Management
    • Agile project management processes utilizing an iterative approach to delivering a project throughout its life cycle. At the core, the AIS Project Management Office(PMO) strives to exhibit central values and behaviors of trust, flexibility, empowerment and collaboration.
  • Consulting
    • Technical Subject Matter Experts that provide highly customized services often used for strategy, planning, decision-making, and technical architectural purposes in addition to root cause analysis, site reliability, IT policy governance. ITIL Infrastructure Lifecycle Planning, Design, and Strategy approaches are followed.

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Last modified April 13, 2020