Service Methodology, Project Management Process, and Consulting capabilities
- Service Methodology
- Service Desk Provides a Single Point of Contact(SPOC) for timely, centralized, communication amongst end-users and AIS or Customer technical resources and stakeholders. ITIL v4 standards are utilized for resolving Incidents (disruptions in service availability or quality) or end-users making Service Requests (routine requests for services). Standardized Service Level Objectives(SLO) are utilized for performance monitoring and compliance.
- Project Management
- Agile project management processes utilizing an iterative approach to delivering a project throughout its life cycle. At the core, the AIS Project Management Office(PMO) strives to exhibit central values and behaviors of trust, flexibility, empowerment and collaboration.
- Technical Subject Matter Experts that provide highly customized services often used for strategy, planning, decision-making, and technical architectural purposes in addition to root cause analysis, site reliability, IT policy governance. ITIL Infrastructure Lifecycle Planning, Design, and Strategy approaches are followed.
Last modified April 13, 2020