General IT Support

Example Project Plan

Discovery
  • Identify logistics required
    • Identify locations requiring shipping
    • Identify customer shipping payment method or account
  • Identify equipment needs by user type
    • Create and provide standard templates for user configuration including appropriate email, security and printer groups, network drive access
  • Provide all Customer Required Documentation
    • Return completed list of requirements to AIS
  • Provide all necessary access credentials
Recurring Ongoing/As Needed
  • Timely provisioning of new / replacement technology devices
Implementation
  • Complete Ad Hoc support requests
  • Submit Ad Hoc support requests
Validation
  • Review block hour usage

Recurring Tasks

Timely provisioning of new / replacement technology devices
Last modified August 2, 2022