General IT Support
Comprehensive maintenance and troubleshooting for every aspect of your organization's IT infrastructure — hardware, software, networks, and security — so your systems run smoothly and keep pace with your business.
For businesses that need flexible, general-purpose IT support without a full managed services contract, AIS General IT Support provides block-hour and on-demand help from a tiered team of IT professionals — covering everything from routine troubleshooting to more specialized technical work.
Features
- Remote monitoring and management of IT systems
- Help desk support for IT issues
- Installation and configuration of software and hardware
- Security assessments and updates
- Regular backups and disaster recovery services
- Remote monitoring and management of IT systems
- Help desk support for IT issues
- Installation and configuration of software and hardware
- Security assessments and updates
- Regular backups and disaster recovery services
Benefits
- Increased productivity and efficiency through optimized IT systems
- Reduced downtime and faster resolution of technical issues
- Enhanced security and protection of sensitive data
- Access to a team of IT experts for guidance and support
- Cost savings by outsourcing IT support rather than hiring an in-house team
- Increased productivity and efficiency through optimized IT systems
- Reduced downtime and faster resolution of technical issues
- Enhanced security and protection of sensitive data
- Access to a team of IT experts for guidance and support
- Cost savings by outsourcing IT support rather than hiring an in-house team
Scope Your Project
Tell us which of the services below fit your needs — our team will use your answers to scope the tasks and requirements for your project.
Is your Business looking for any of these IT Solutions?
- Do you need remote depot services?
- Do you need monthly block hours of IT support?
- Do you need one-time block hours of IT support?
- Do you need Tier 1, Tier 2, or Tier 3 IT professional services?
- Do you need dedicated IT consulting hours? If so, how many?
Example Project Plan
Discovery
- Identify logistics required
- Identify equipment needs by user type
- Collect all required customer documentation
- Collect all necessary access credentials
Implementation
- Complete ad hoc support requests
- Submit ad hoc support requests
Validation
- Review block hour usage
Recurring Ongoing/As Needed
- Timely provisioning of new or replacement technology devices