General IT Support
Example Project Plan
Discovery
- Identify logistics required
- Identify locations requiring shipping
- Identify customer shipping payment method or account
- Identify equipment needs by user type
- Create and provide standard templates for user configuration including appropriate email, security and printer groups, network drive access
- Provide all Customer Required Documentation
- Return completed list of requirements to AIS
- Provide all necessary access credentials
Recurring Ongoing/As Needed
- Timely provisioning of new / replacement technology devices
Implementation
- Complete Ad Hoc support requests
- Submit Ad Hoc support requests
Validation
- Review block hour usage
Recurring Tasks
Timely provisioning of new / replacement technology devices
Last modified
August 2, 2022