General IT Support

Qualification Questions

Do you need remote depot services?
Is block hours monthly required? If so, how many block hours?
Is block hours one time required? If so, how many block hours?
Is tier 1 it professional services required? If so, how many hours?
Is tier 2 it professional services required? If so, how many hours?
Is tier 3 it professional services required? If so, how many hours?

Example Project Plan

Discovery
  • Identify logistics required
    • Identify locations requiring shipping
    • Identify customer shipping payment method or account
  • Identify equipment needs by user type
    • Create and provide standard templates for user configuration including appropriate email, security and printer groups, network drive access
  • Provide all Customer Required Documentation
    • Return completed list of requirements to AIS
  • Provide all necessary access credentials
Recurring Ongoing/As Needed
  • Timely provisioning of new / replacement technology devices
Implementation
  • Complete Ad Hoc support requests
  • Submit Ad Hoc support requests
Validation
  • Review block hour usage

Recurring Tasks

Timely provisioning of new / replacement technology devices
Last modified August 2, 2022