General IT Support
Qualification Questions
Is Block Hours Monthly Required? If So, How Many Block Hours?
Is Block Hours One Time Required? If So, How Many Block Hours?
Is Tier 1 IT Professional Services Required? If So, How Many Hours?
Is Tier 2 IT Professional Services Required? If So, How Many Hours?
Is Tier 3 IT Professional Services Required? If So, How Many Hours?
Example Project Plan
Discovery
- Provide All Customer Required Documentation
- Return Completed List Of Requirements To AIS
- Provide All Necessary Access Credentials
Implementation
- Complete Ad Hoc Support Requests
- Submit Ad Hoc Support Requests
Validation
- Review Block Hour Usage
Last modified
September 21, 2021