General IT Support

Qualification Questions

Is Block Hours Monthly Required? If So, How Many Block Hours?
Is Block Hours One Time Required? If So, How Many Block Hours?
Is Tier 1 IT Professional Services Required? If So, How Many Hours?
Is Tier 2 IT Professional Services Required? If So, How Many Hours?
Is Tier 3 IT Professional Services Required? If So, How Many Hours?

Example Project Plan

Discovery
  • Provide All Customer Required Documentation
    • Return Completed List Of Requirements To AIS
  • Provide All Necessary Access Credentials
Implementation
  • Complete Ad Hoc Support Requests
  • Submit Ad Hoc Support Requests
Validation
  • Review Block Hour Usage
Last modified September 21, 2021