IT Escalation Support
High-level, specialized IT support from subject matter experts in specific technical areas — including data integrity (network security and backup/disaster recovery planning), server and critical network maintenance and monitoring, responsibility for the performance, reliability, and integrity of critical infrastructure, and coordination with software vendors.
When an issue is beyond what your help desk or internal team can resolve, AIS IT Escalation Support puts subject matter experts on the problem — covering server and network infrastructure, data integrity, disaster recovery, and coordination with your software vendors.
Scope Your Project
Tell us which of the services below fit your needs — our team will use your answers to scope the tasks and requirements for your project.
Is your Business looking for any of these IT Solutions?
- Do you need server support during business hours and after-hours (24x7)?
- Do you need network hardware/software support during business hours and after-hours (24x7)?
- Do you need printer hardware/software support during business hours (8x5)?
- Do you need quarterly business reviews?
Example Project Plan
Discovery
- Identify customer-specific server change management requirements
- Identify customer-specific network change management requirements
Recurring Ongoing/As Needed
- Troubleshoot server hardware or software issues
- Troubleshoot network hardware or software issues
Recurring Monthly
- Server maintenance
- Monthly server backup testing
- Ad hoc network consulting
Recurring Quarterly
- Quarterly backup maintenance
- Firewall firmware update
Recurring Yearly
- Annual disaster recovery testing