IT Escalation Support

Sections on this page

City Of Warrenville Case Study
Eisenhower School Case Study

Qualification Questions

Is Server Hardware-and-software Support Business Hours And After Hours 24x7 Required? If So, How Many Devices?
Is Network Hardware-and-software Support Business Hours And After Hours 24x7 Required? If So, How Many Devices?
Is Printer Hardware-and-software Support Business Hours 8x5 Required? If So, How Many Printers?
Is Quarterly Business Review Required? If So, How Many Units?

Recurring Tasks

Troubleshoot Server Hardware Or Software Issues
Server Maintenance
  • Confirm Successful Backup Operation
Monthly Server Backup Testing
  • Test Restoring Individual Files
Annual Disaster Recovery Testing
  • Test Restore Of Entire Server, Full Disaster Recovery Test
Troubleshoot Network Hardware Or Software Issues
Ad Hoc Network Consulting

Scope Of Work

Recurring Ongoing-and-As Needed
  • Troubleshoot Server Hardware Or Software Issues
  • Troubleshoot Network Hardware Or Software Issues
Discovery
  • Identify Customer Specific Server Change Management Requirements
  • Identify Customer Specific Network Change Management Requirements
Recurring Monthly
  • Server Maintenance
    • Confirm Successful Backup Operation
  • Monthly Server Backup Testing
    • Test Restoring Individual Files
  • Ad Hoc Network Consulting
Recurring Yearly
  • Annual Disaster Recovery Testing
    • Test Restore Of Entire Server, Full Disaster Recovery Test
Recurring Quarterly
  • Quarterly Backup Maintenance
    • Upgrade Backup Software If Available
  • Firewall Firmware Update

Last modified April 13, 2021