Support
Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes.
- Ensuring existing functionality of software and/or hardware
- Restoring software and/or hardware functionality to its previous state
- Performing routine, pre-defined tasks
- Performing end-user requested tasks as-needed
- Examples:
- Hardware and Software Support
- Vendor / license / procurement management
- Environment documentation / Inventory
- End-user experience
Accidentally Deleted Emails
IP Address Log data for Deleted Emails/Lost Data- The SIEM logs provide data down to the IP Address so IT Staff are able to tell exactly who deleted the email, at what time and from where.
Laptop/Workstation Hard Drive Failure
End user experiencing symptoms of hard drive failure and potentially needing data recovery.
Explore our Solutions
Organizations are constantly faced with the challenge of adopting new technologies while safeguarding against potential security threats. The need for robust IT solutions has never been more pressing.

AIS Labs
AIS offers a variety of technology solutions leveraging enterprise open-source software, developed and maintained by AIS engineers. These include AIS Managed Firewall, NMS, SIEM, and VoIP.
Last modified
September 14, 2021