Ebook How An MSP Can Improve Your Organizational Strategy
ITIL-Standardized Support Primarily for End-Users. As the majority of tickets are resolved remotely the AIS Helpdesk can make on-site visits more efficient because more preparation can be done with more information available to the engineer. Often including, but not limited to Desktop and user support, Equipment, software, and Standard Operating Procedure (SOP) documentation, Break/fix troubleshooting, maintenance and monitoring, and Installation of hardware, software and peripherals.
Includes support for workstations, servers, and the entire network infrastructure