AIS Helpdesk One Pager

Helpdesk Services

ITIL-Standardized Support Primarily for End-Users. As the majority of tickets are resolved remotely the AIS Helpdesk can make on-site visits more efficient because more preparation can be done with more information available to the engineer. Often including, but not limited to Desktop and user support, Equipment, software, and Standard Operating Procedure (SOP) documentation, Break/fix troubleshooting, maintenance and monitoring, and Installation of hardware, software and peripherals.


Last modified April 14, 2021
Get Started Now