AIS will receive the port date from the carrier and notify the customer
This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
The port date provided is typically a few days to 1 week away from when notification is received
On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
AIS will get a notification from the carrier once the port is successfully completed.