VoIP Implementation Non AIS Managed

Qualification Questions

Is Phone Number Porting Required? If So, How Many Numbers?
Is Extension Required? If So, How Many Extensions?

Example Project Plan

  • Gather Phone System Requirements
    • Verify All Project Requirements Are Collected
Solution Design
  • Create Design Documentation
    • Create New Phone System Design Diagram
  • Design Review Meeting
    • Walkthrough The New Phone System Design
    • Provide End User Phone Reference Guide
    • Document Changes And Update Design Diagram
    • Final Design Approval
  • Submit Port Request
    • Fill Out Port Authorization Form, Include All Current Numbers
    • Submit Port Authorization Form And Most Recent Phone Bill To Twilio
    • Monitor Twilio Inbox Until Port Date Is Provided
    • Notify Stakeholders Of Port Date
    • Schedule Onsite Resources
  • Pre Port Testing
    • Complete Advanced Feature Testing In Lab Environment
    • Complete Network Readiness Checklist, If Access Is Provided
  • Phone Port
    • Setup Phones In Each Location
    • Connect, Test Calls, Transfers, Parking Of A Call
    • Confirm Information Matches Approved Documentation
  • VoIP Hardware Setup
    • Configure Phone Hardware
    • Complete Phone Setup Sheet For All New Phones
    • Setup Phones In Lab Environment
  • Post Port Testing
    • Complete Call Flow Testing Per Approved Documentation
    • Test Any Changes Made During Port Day
    • Resolve Any Post Port Issues Or Changes

Last modified August 2, 2022