Qualification Questions

Example Project Plan

Discovery

• Gather Phone System Requirements
  • Verify all project requirements are collected

Solution Design

• Create Design Documentation
  • Create new phone system design diagram
• Design Review Meeting
  • Walkthrough the new phone system design
  • Provide end user phone reference guide
  • Document changes and update design diagram
  • Final design approval

Implementation

• Submit Port Request
  • Fill out port authorization form, include all current numbers
  • Submit port authorization form and most recent phone bill to Twilio
  • Monitor Twilio inbox until port date is provided
  • Notify stakeholders of port date
  • Schedule onsite resources
• Pre Port Testing
  • Complete advanced feature testing in lab environment
  • Complete network readiness checklist, if access is provided
• Phone Port
  • Setup phones in each location
  • Connect, test calls, transfers, parking of a call
  • Confirm information matches approved documentation
• VoIP Hardware Setup
  • Configure phone hardware
  • Complete phone setup sheet for all new phones
  • Setup phones in lab environment

Validation

• Post Port Testing
  • Complete call flow testing per approved documentation
  • Test any changes made during port day
  • Resolve any post port issues or changes