Grandstream Setup With AIS VoIP

By Jeff Pieta |

2 minute read

  1. Gather Supplies
  2. Physical install
    • Place phone.
    • Connect patch cable to patch port in wall to the LAN port on phone.
    • Optional Connect patch cable to computer and the PC port on phone.
    • Troubleshooting: Phone not powering on
      • Ensure the patch port is connected to a PoE on Switch.
      • Check cables are seated and in correct port.
      • If switch is not PoE capable connect a PoE injector on the line or use power cable for the phone itself.
  3. Network connection
    • By default, the phone will use DHCP and should pull IP configurations automatically.
    • Troubleshooting: Phone not getting a network configuration
      • Recheck physical connections.
      • Ensure the phone is not configured with a static IP.
      • Ensure that DHCP server is on the network or DHCP helper addresses have been configured
    • Ensure that device has connectivity with PBX device.
      • Troubleshooting: Phone can not communicate with PBX
      • Check network configurations on network
      • Use Pings, traceroutes, and telnet to narrow down issue.
      • If using the URL of the PBX, verify DNS is functioning properly.
  4. Connect to AIS VoIP
    • Note: these instructions will only implement basic features
    • Applications gt Extensions gt Add Extension gt Add New PJSIP Extension
    • General tab
      • User Extension = An extension you want to put on the phone
      • Display name = can be anything
      • Outbound CID = 10 digit phone number
      • Secret = your discretion but the auto generated one is recommended
    • Voicemail
      • Enable = Yes
      • Voicemail Password = Same as extension
      • If available Email address = User’s Email or Email related to the purpose of the line
  5. Connect to phone
    • Phones setting can be accessed with a browser http://
    • Default login admin/admin you will be prompted to change
    • Document login
    • Accounts gt General Settings
      • Account Name = Name of the line that will appear on the phone
      • SIP server = IP or URL of PBX
      • Outbound Proxy = IP or URL of PBX
      • SIP User ID = Ext in PBX
      • SIP Authentication ID = Ext in PBX
      • Authenticate Password = Copy and Paste extension secret from PBX
      • Name = Whatever you want Caller ID to show
      • Save and Apply
  6. Configure Inbound route
  7. Test

Last modified April 16, 2021
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