Getting Started

Project Management

Our refined project management framework integrates a standardized, nine-phase lifecycle - from scoping and discovery through to governance - engineered to drive operational efficiency and scalable growth. By aligning a structured PMO hierarchy with rigorous documentation audits, we ensure consistent delivery, clear accountability, and high-impact solutions tailored to expand client capacity beyond baseline support.

Relationship Management

At AIS, we cultivate highly collaborative partnerships by customizing our service delivery to the distinct operational needs of every client. For many organizations, we serve as a comprehensive IT department, delivering end-to-end help desk, infrastructure, and CTO-level solutions. For clients with an internal IT staff already in place, we pivot seamlessly into a co-managed role to provide strategic, complementary support.

Service Delivery

Our services integrate an Agile-driven PMO with ITIL v4-aligned support to deliver iterative project success and streamlined communication via a centralized Service Desk. Complemented by expert technical consulting, we provide the strategic oversight and architectural planning necessary to ensure robust governance and long-term infrastructure reliability.

Service Request Escalation Procedure

Step-by-step service request escalation procedure outlining how issues move through Tier 1, Tier 2, Tier 3, onsite support, and the Network Operations Center to ensure successful resolution and client satisfaction.

Service Level Objectives

Overview of AIS Network Operations Center (NOC) service level objectives and the response and communication commitments for different priority levels.

Support Structure

Key roles involved in providing consistent managed information technology services.

Why people Choose AISLabs

Our team at AIS Labs specializes in providing cutting-edge solutions that prioritize security and reliability for businesses. Our mission is to enable organizations to thrive while staying secure in today's market. Here's how we achieve this:

Monitor

AIS provides technologies and platforms that allow you to monitor your projects in real-time, ensuring timely updates and effective project management.

Maintain

Our experienced staff is dedicated to maintaining and securing your systems, ensuring your business operations run smoothly and securely.

Optimize

Using cutting-edge technology, we are able to optimize your workflows, increasing productivity and efficiency within your organization.

Automate

Streamline and speed up your business operations through automation, allowing for increased efficiency and improved performance.

Select a Plan that works for You

View All Pricing Methods

Managed Services

Managed Service is an umbrella term for third party monitoring and maintaining of computers, networks and software. The actual equipment may be in-house or at the third-party’s facilities, but the “managed” implies an ongoing/proactive approach.

Block Hours

Professional service labor hours that are consumed at multipliers according to labor skill tier level for any services provided. Purchased up-front with overages charged as Time and Materials, Block Hours offers the lowest cost options with available monthly discounts.

Time & Materials

Time and Materials is the default billing method that is invoiced monthly after work is performed and charged according to hours worked per labor skill tier level multiplied by the hourly rate for each labor skill tier level.

Tailored IT Solutions for Client Relationships

At our core, we are a customer service organization with an expertise as a full service Information Technology (IT) and a Managed Service Provider (MSP). Services are delivered using IT Engineer Professional Services Labor, or Software-as-a-Service (SaaS) platforms, considered Non-Labor.

Each client relationship is unique based upon the type of service delivery that is required of AIS. For some clients, AIS manages the entire IT function of the business. We provide desktop help desk services, networking and infrastructure solutions, and CTO level consulting. We also have clients that already have some degree of IT operations in place, and AIS assists in a complimentary and collaborative role.

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  ClientNeeds{Client Needs} --> UseCase((Use Cases))
  UseCase  --> Solution["Solution"]
  Solution --> Methodology(Methodology)
  Methodology --> Engagement{"Engagement"}
  Engagement --> ClientNeeds

There are 199,882,650 unique Statement of Work combinations possible using AIS Project Central.

AIS Labs

AIS offers a variety of technology solutions leveraging enterprise open-source software, developed and maintained by AIS engineers. These include AIS Managed Firewall, NMS, SIEM, and VoIP.

Managed Services

Partner with our experienced team for peace of mind when it comes to your IT needs. AIS offers proactive, ongoing IT support and maintenance, including regular monitoring, break/fix support, preventive maintenance, software upgrades.

Consulting

Leverage our team of experts for on-demand consulting and project-based support. AIS can advise on and support all of your urgent and critical IT projects, from upgrades and migrations to departmental IT budgets and information security.

Are you Ready to partner with AIS?

AIS offers top-notch security solutions to keep your business safe from potential breaches. Don't leave your data vulnerable - partner with AIS for peace of mind.