Critical Non Impact

Medium Priority Events


Application Launch Requests Might Fail On A Provisioned XenApp Multihomed Server
    AIS Monitoring Platform has discovered that the Citrix XenApp server cannot be found on which to launch the application. Cause - This issue occurs when the ICA listener configuration GUI is set to all network adapters configured with this protocol? in the Network adapter tab. User Impact - Users are unable to access the Publish Application
Citrix CitrixWMIService Down Due To License Issue
    AIS Monitoring Platform has observed Citrix WMI Service down failure alert caused by Corrupt license. Removing all License Numbers from the Management console and then re-add the License numbers and Reboot all the Servers in the Farm should fix this problem.
Citrix Connection To Citrix License Server Fails
    AIS Monitoring Platform has discovered that the Connection to Citrix license Server fails. The License Server that MetaFrame Presentation Server is pointing to either has no licenses, the wrong licenses, or the license file(s) is corrupted. If there is no license file on the License Server, the MetaFrame Presentation Server should use an out-of-box grace period for the first 96 Hours (Old version) or 720 Hours (New version) of operation in which it will allow two users and one administrator to log on.
Citrix MetaFrame XPe System Monitoring And Analysis Features Problem Detected
    AIS Monitoring Platform has discovered problems in Citrix Metaframe Server. 1. Citrix Resource Manager failed to create a log file to track metric state 2. Citrix Resource Manager failed to create or connect to its Local Access database. 3. Citrix Resource Manager failed to compact its local database. If this problem continues and the local database grows to a large size.
Citrix Paged Pool -and- Non Paged Pool Threshold Crossed On Citrix Running On Windows 2003 Server
    AIS Monitoring Platform has discovered Paged Pool / Non Paged Pool threshold crossed on Citrix running on Windows 2003 Server. A low memory condition exists on the server due to either a conservative maximum paged pool sized or reaching the maximum limit.
Citrix Session Could Hang On Citrix Server
    AIS Monitoring Platform has discovered Session hangs OR Freeze issue suspected on Terminal Server 2003. This is terminal Server health check condition which will detect registry hives for Session Poll Size settings, if value is not properly set then following issues may persist. 1. A user is working with a published application or desktop. The session freezes and the user cannot do anything until an administrator resets the session. 2. This can happen randomly. Some users can be working fine while others are experiencing this problem. 3. Published application program that you are trying to run may not run correctly.
Citrix 64 Bit Virtual Memory Optimization Not In Running State
    This alert condition indicates that the Citrix 64-Bit Virtual Memory Optimization service is not running.
Citrix 64 Bit Virtual Memory Optimization Not In Running State [Unexpected]
    This alert condition indicates that the Citrix 64-Bit Virtual Memory Optimization service terminated unexpectedly.
Citrix Audio Redirection Service Not In Running State
    This alert condition indicates that the Citrix Audio Redirection service is not running.
Citrix Audio Redirection Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Audio Redirection service terminated unexpectedly.
Citrix CPU Utilization Mgmt-and-CPU Rebalancer Not In Running State
    This alert condition indicates that the Citrix CPU Utilization Mgmt/CPU Rebalancer service is not running.
Citrix CPU Utilization Mgmt-and-CPU Rebalancer Not In Running State [Unexpected]
    This alert condition indicates that the Citrix CPU Utilization Mgmt/CPU Rebalancer service terminated unexpectedly.
Citrix CPU Utilization Mgmt-and-Resource Mgmt Not In Running State
    This alert condition indicates that the Citrix CPU Utilization Mgmt/Resource Mgmt service is not running.
Citrix CPU Utilization Mgmt-and-Resource Mgmt Not In Running State [Unexpected]
    This alert condition indicates that the Citrix CPU Utilization Mgmt/Resource Mgmt service terminated unexpectedly.
Citrix Delivery Services Protocol Transition Service Not In Running State
    This alert condition indicates that the Citrix Delivery Services Protocol Transition Service is not running.
Citrix Delivery Services Protocol Transition Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Delivery Services Protocol Transition Service terminated unexpectedly.
Citrix Diagnostic Facility COM Server Not In Running State
    This alert condition indicates that the Citrix Diagnostic Facility COM Server service is not running.
Citrix Diagnostic Facility COM Server Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Diagnostic Facility COM Server service terminated unexpectedly.
Citrix Encryption Service Not In Running State
    This alert condition indicates that the Citrix Encryption service is not running.
Citrix Encryption Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Encryption service terminated unexpectedly.
Citrix Group Policy Engine Not In Running State
    This alert condition indicates that the Citrix Group Policy Engine service is not running.
Citrix Group Policy Engine Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Group Policy Engine service terminated unexpectedly.
Citrix HDX MediaStream For Flash Service Not In Running State
    This alert condition indicates that the Citrix HDX MediaStream for Flash service is not running.
Citrix HDX MediaStream For Flash Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix HDX MediaStream for Flash service terminated unexpectedly.
Citrix Health Monitoring And Recovery Not In Running State
    This alert condition indicates that the Citrix Health Monitoring and Recovery service is not running.
Citrix Health Monitoring And Recovery Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Health Monitoring and Recovery service terminated unexpectedly.
Citrix Licensing Not In Running State
    This alert condition indicates that the Citrix Licensing service is not running.
Citrix Licensing Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Licensing service terminated unexpectedly.
Citrix Licensing Support Service Not In Running State
    This alert condition indicates that the Citrix Licensing Support service is not running.
Citrix Licensing Support Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Licensing Support service terminated unexpectedly.
Citrix Licensing WMI Not In Running State
    This alert condition indicates that the Citrix Licensing WMI service is not running.
Citrix Licensing WMI Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Licensing WMI service terminated unexpectedly.
Citrix Print Manager Service Not In Running State
    This alert condition indicates that the Citrix Print Manager service is not running.
Citrix Print Manager Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Print Manager service terminated unexpectedly.
Citrix Secure Gateway Not In Running State
    This alert condition indicates that the Citrix Secure Gateway service is not running.
Citrix Secure Gateway Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Secure Gateway service terminated unexpectedly.
Citrix Services Manager Not In Running State
    This alert condition indicates that the Citrix service terminated unexpectedly. Manager service is not running.
Citrix Services Manager Not In Running State [Unexpected]
    This alert condition indicates that the Citrix service terminated unexpectedly. Manager service terminated unexpectedly.
Citrix SMA Service Not In Running State
    This alert condition indicates that the Citrix SMA Service service is not running.
Citrix SMA Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix SMA service terminated unexpectedly.
Citrix Smart Card Service Not In Running State
    This alert condition indicates that the Citrix Smart Card service is not running.
Citrix Smart Card Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Smart Card service terminated unexpectedly.
Citrix Streaming Helper Service Not In Running State
    This alert condition indicates that the Citrix Streaming Helper service is not running.
Citrix Streaming Helper Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Streaming Helper service terminated unexpectedly.
Citrix Streaming Service Not In Running State
    This alert condition indicates that the Citrix Streaming service is not running.
Citrix Streaming Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Streaming service terminated unexpectedly.
Citrix Tools For Virtual Machines Service Not In Running State
    This alert condition indicates that the Citrix Tools for Virtual Machines service is not running.
Citrix Tools For Virtual Machines Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Tools for Virtual Machines service terminated unexpectedly.
Citrix Virtual Memory Optimization Not In Running State
    This alert condition indicates that the Citrix Virtual Memory Optimization service is not running.
Citrix Virtual Memory Optimization Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Virtual Memory Optimization service terminated unexpectedly.
Citrix XenApp Performance Of The Device Might Suffer Due To Incorrect Configuration Of Antivirus Software
    AIS Monitoring Platform has discovered that Performance of the device might suffer due to incorrect configuration of antivirus software. Cause - Citrix XENAPP Services and Files are not excluded from Antivirus scanning exclusion. User Impact - Users are unable to access the Publish Application, Users are facing the Performance issue for ICA session.
Citrix XenApp Fundamentals Service Not In Running State
    This alert condition indicates that the Citrix XenApp Fundamentals service is not running.
Citrix XenApp Fundamentals Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix XenApp Fundamentals service terminated unexpectedly.
Citrix XTE Server Not In Running State
    This alert condition indicates that the Citrix XTE Server service is not running.
Citrix XTE Server Not In Running State [Unexpected]
    This alert condition indicates that the Citrix XTE Server service terminated unexpectedly.
CitrixLicensing Not In Running State
    This alert condition indicates that the CitrixLicensing service is not running.
CitrixLicensing Not In Running State [Unexpected]
    This alert condition indicates that the CitrixLicensing service terminated unexpectedly.