Citrix Launching Published Applications Through Citrix Access Gateway Fails

AIS Monitoring Platform has discovered that Users receive Protocol driver error message when launching published applications through Citrix Access Gateway. the Access Gateway has 15 seconds to validate the ticket against the STA server for a successful connection to occur. If the ticket verification takes longer than 15 seconds the connection is dropped and users see the generic Protocol driver error message.

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Last modified April 17, 2020