Critical Impact

Critical Impact Events and Alerts


Citrix Citrix Product Will Expire In 2 Days: MetaFrame Presentation Server
    Saaz IntelliScirpt has detected Citrix License Warning Notice : Warning! The Citrix product will expire in 2 days: MetaFrame Presentation Server. Please upgrade to a retail version.
Citrix Citrix Web Interface Is Not Working Due To XML Ports Sharing Problem
    AIS Monitoring Platform has observed that Citrix Web Interface is not working this problem usually observed when XML Service has been configured to share TCP/IP ports with IIS and IIS stops working.
Citrix Grace Period Of 96 Hours Assigned To This MetaFrame Server Has Expired
    AIS Monitoring Platform has observed that License Server the MetaFrame Presentation Server is pointing to either has no licenses or wrong licenses is published or the license file is corrupted.
Citrix Independent Management Architecture Service Fails To Start With Access Denied Error
    AIS Monitoring Platform has discovered that Citrix Independent Management Architecture service has failed with Access denied error. Citrix clients to this server would fail for connection also Citrix web access will not function.
Citrix Independent Management Architecture Service Fails To Start With Unknown Error
    AIS Monitoring Platform has discovered IMA service failure due to Citrix MetaFrame servers that have an indirect connection to the data store and the intermediary server is shut down for maintenance OR Independent Management Architecture (IMA) service has stopped or crashed on the intermediary server.
Citrix Launching Published Applications Through Citrix Access Gateway Fails
    AIS Monitoring Platform has discovered that Users receive Protocol driver error message when launching published applications through Citrix Access Gateway. the Access Gateway has 15 seconds to validate the ticket against the STA server for a successful connection to occur. If the ticket verification takes longer than 15 seconds the connection is dropped and users see the generic Protocol driver error message.
Citrix License Groups In The Data Store Is Not Available
    AIS Monitoring Platform has discovered that the License Groups in the Data Store is not available. The citrix users are not able to connect to published applicaiton or desktop due to unavailability of License information in Data Store.
Citrix MetaFrame Server Failed To Connect To The Data Store
    AIS Monitoring Platform has discovered MetaFrame Server failed to connect to the Data Store. This condition will detect Data Store communication issues with all version of Citrix, if this issue persist for more then 96 hours grace period then ICA client will not be able to login to Citrix Server.
Citrix Paged Pool -and- Non Paged Pool Threshold Crossed On Citrix Running On Windows 2000 Server
    AIS Monitoring Platform has discovered that the Paged Pool / Non Paged Pool threshold crossed on Citrix running on Windows 2000 Server. A low memory condition exists on the server due to either a conservative maximum paged pool sized or reaching the maximum limit. This will impact the server performance and the request from the users will be denied by the Citrix Presentation Server .
Citrix Performance Degradation Causes Citrix Connection Failures
    AIS Monitoring Platform has discovered performance degradation causes Citrix connection failures. The server was unable to allocate from the system paged pool because the pool was empty. This condition persist because Windows Server 2003 Scalable Networking Pack (SNP) on a computer that has a TCP/IP Offload-enabled network adapter.
Citrix Presentation Server License Acquisition Error Detected
    AIS Monitoring Platform has detected License acquisition error which can further cause Citrix Server to stop accepting new connections and therefore new ICA clients will not be able to login to Citrix Presenatation Server.
Citrix Server Has Reached Its Licensed Logon Limit
    AIS Monitoring Platform has discovered Citrix Server has reached its licensed logon limit. New Citrix connection will not be accepted.
Citrix Licensing Service Not In Running State
    This alert condition indicates that the Citrix Licensing Service service is not running.
Citrix Licensing Service Not In Running State [Unexpected]
    This alert condition indicates that the Citrix Licensing service terminated unexpectedly.
Independent Management Architecture Not In Running State
    This alert condition indicates that the Independent Management Architecture service is not running.
Independent Management Architecture Not In Running State [Unexpected]
    This alert condition indicates that the Independent Management Architecture service terminated unexpectedly.
MetaFrame COM Server Not In Running State
    This alert condition indicates that the MetaFrame COM Server service is not running.
MetaFrame COM Server Not In Running State [Unexpected]
    This alert condition indicates that the MetaFrame COM Server service terminated unexpectedly.
Last modified April 17, 2020