Critical Non Impact

Medium Priority Events


BlackBerry BlackBerry Messaging Email Flow Stopped For Specific User
    AIS Monitoring Platform has discovered that the BlackBerry Messaging has been stopped for specific user
BlackBerry BlackBerry Smartphone User May Report Delays In Receiving Email Messages
    Saaz IntelliScript has detected issue that report delay in receiving email messages on blackberry handhelds. The issue is caused by an error within the Messaging Application Programming Interface (MAPI) subsystem during a profile creation. These errors may be transient and may be caused by temporary network connectivity issues, server performance, or other reasons.
BlackBerry Mail Sync Problem Due To Mailbox Quota Full
    AIS Monitoring Platform has discovered Mail sync problem due to Mailbox quota full. The user has reached the mailbox storage limit and is not permitted to send messages until the Information Store size returns to an acceptable range. The user will still receive messages on the BlackBerry Wireless Handheld, but will not be able to send the messages. Delete messages from the users mailbox and empty the Deleted Items folder.
BlackBerry MAPI Subsystem On The BlackBerry Enterprise Server Is Experiencing A Memory Leak Issue
    Saaz IntelliScript has observed memory leak on BlackBerry Enterprise Server this will result in degraded performance and exceeded open object limits. Note: A regularly scheduled restart of the BlackBerry Enterprise Server may temporarily alleviate the issue. This is not recommended as a permanent solution.
BlackBerry Slow Performance Observed On Black Berry Enterprise Server
    AIS Monitoring Platform has observed slow performance on Blackberry Enterprise Server, this can further cause delay in email reaching to Black berry device and can also cause MAPI timeout due to hung threads.
BlackBerry Unable To Connect To Configuration Database Due To SQL Server Port Bind Failure
    Saaz IntelliScript has observed that BES is Unable to connect to configuration database due to SQL server port bind failure.
BlackBerry Users Encryption Key Has Expired
    AIS Monitoring Platform has observed that Black berry user encryption key expiry and needs to be regenerated by Black berry User
BlackBerry Administration Service Application Server Not In Running State
    This alert condition indicates that the BlackBerry Administration Service - Application Server service is not running.
BlackBerry Administration Service Application Server Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Administration Service - Application Server service terminated unexpectedly.
BlackBerry Administration Service Native Code Container Not In Running State
    This alert condition indicates that the BlackBerry Administration Service - Native Code Container service is not running.
BlackBerry Administration Service Native Code Container Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Administration Service - Native Code Container service terminated unexpectedly.
BlackBerry Controller Not In Running State
    This alert condition indicates that the BlackBerry Controller service is not running.
BlackBerry Controller Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Controller service terminated unexpectedly.
BlackBerry Database Consistency Service Not In Running State
    This alert condition indicates that the BlackBerry Database Consistency Service service is not running.
BlackBerry Database Consistency Service Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Database Consistency service terminated unexpectedly.
BlackBerry MailStore Service Not In Running State
    This alert condition indicates that the BlackBerry MailStore service is not running.
BlackBerry MailStore Service Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry MailStore service terminated unexpectedly.
BlackBerry Mobile Data Service Error
    Saaz IntelliScript has observed that The BlackBerry Mobile Data Service is attempting to connect through a port that is already in use
BlackBerry Policy Service Ver 5 Not In Running State
    This alert condition indicates that the BlackBerry Policy Service Ver 5 service is not running.
BlackBerry Policy Service Ver 5 Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Policy Service Ver 5 service terminated unexpectedly.
BlackBerry Router Not In Running State
    This alert condition indicates that the BlackBerry Router service is not running.
BlackBerry Router Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Router service terminated unexpectedly.
BlackBerry Synchronization Service Not In Running State
    This alert condition indicates that the BlackBerry Synchronization Service service is not running.
BlackBerry Synchronization Service Not In Running State [Unexpected]
    This alert condition indicates that the BlackBerry Synchronization service terminated unexpectedly.
SQL Server (BLACKBERRY) Not In Running State
    This alert condition indicates that the SQL Server BlackBerry service is not running.
SQL Server (BLACKBERRY) Not In Running State [Unexpected]
    This alert condition indicates that the SQL Server BlackBerry service terminated unexpectedly.
Last modified April 17, 2020