IT Inventory Management/IT Portfolio Management and Renewals
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IT Inventory Management/IT Portfolio Management and Renewals: ensures IT Portfolio enables strategic goals and objectives to be achieved, tracks the cost of investment (COI) and return of investment (ROI) of a service throughout its lifecycle to ensure that it produces its desired returns. The purpose of Service Portfolio Management is ensuring the service offerings are defined and meet the requirements of the customers.
Covered Processes
1.Design coordination
2.Service catalogue management
-
Ordering and Requesting Processes
- prices
- deliverables
- contact points
3.Service-level management
- Ensuring that the agreed IT services are delivered when and where they are supposed to be
- Liaising with availability management, capacity management, incident management and problem management to ensure that the required levels and quality of service are achieved within the resources agreed with financial management.
- Ensuring that appropriate IT service continuity plans exist to support the business and its continuity requirements.
4.Availability management
- Reliability: Ability of an IT component to perform at an agreed level at described conditions.
- Maintainability: The ability of an IT component to remain in, or be restored to an operational state.
- Serviceability: The ability for an external supplier to maintain the availability of component or function under a third-party contract.
- Resilience: A measure of freedom from operational failure and a method of keeping services reliable. One popular method of resilience is redundancy.
- Security: A service may have associated data. Security refers to the confidentiality, integrity, and availability of that data. Availability gives a clear overview of the end-to-end availability of the system.
5.Capacity management - match IT resources to business demands
- Application sizing
- Workload management
- Demand management
- Modelling
- Capacity planning
- Resource management
- Performance management
6.IT service continuity management/IT Business Continuity Planning
ensure that IT services can recover and continue even after a serious incident occurs through proactive planning
- Prioritizing the activities to be recovered by conducting a business impact analysis (BIA)
- Performing a risk assessment (aka risk analysis) for each of the IT services to identify the assets, threats, vulnerabilities and countermeasures for each service.
- Evaluating the options for recovery
- Producing the contingency plan
- Testing, reviewing, and revising the plan on a regular basis.
7.Security management
protect information assets against risks
8.Supplier management
oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination.