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AIS Return Policy

1. Professional Services

  1. Limited Warranty for Professional Services AIS warrants that for thirty (30) days after the performance of professional services for Customer under an applicable statement of work, such professional services will be performed in a proper and professional manner consistent with industry standards.

  2. As Is Services Outside Warranty Period Except for the limited warranty described above, all professional services are provided by AIS “as is” and without any other warranties of any kind, whether express, implied, statutory, or otherwise.

  3. Delays Outside AIS Control If a project is delayed for reasons or circumstances not controlled by AIS, AIS will not be responsible for any costs incurred by Customer as a result of such delay. Any fees or damages will remain the responsibility of Customer unless otherwise agreed in writing at the time of the delay.

  4. Reference to Scope of Work Additional terms, conditions, and service-specific commitments applicable to professional services may be set out in the AIS Engagement Scope of Work or other written agreement between AIS and Customer. In the event of any conflict, the Scope of Work or written agreement will control for those professional services.

2. Hardware, Software, and Other Third-Party Services

  1. No Refunds on Third-Party Products and Services AIS does not offer any refund for hardware, software, maintenance, or support services once agreed by Customer according to the terms detailed in the AIS Engagement Scope of Work or as otherwise agreed upon by the parties.

  2. Third-Party Terms Hardware, software, maintenance, and support services obtained through AIS may be subject to additional terms and conditions imposed by the applicable third-party provider. To the extent permitted by law, any return, refund, or credit relating to such third-party products or services will be governed solely by the applicable third-party terms.

  3. Customer Responsibility Customer is responsible for reviewing any applicable third-party terms and ensuring that selected hardware, software, and related services meet Customer requirements before purchase, as AIS is not obligated to provide refunds or credits if Customer requirements change after acceptance.