Chicago IT Services and Information Technology Support

AIS is a full service provider. We offer a wide array of services and products and strive to stay ahead of the technology curve to provide our clients with the best possible solutions. We are committed to customer satisfaction and making our clients' lives easier.

AIS ARM - Agentless Remote Monitoring

AIS has developed an advanced network health monitoring service that proactively monitors the individual services on our customers’ servers and network devices. Once this system is configured to monitor specific client servers or devices, a service ticket is automatically opened at the first sign of trouble which notified AIS and the customer by email and text message.

Help Desk AIS TMS – Task Management System

All Information Services provides comprehensive help desk and training services. We have a custom developed service ticketing system that:

· Provides customers with an easy method of entering support requests

· Automatically prioritizes and tracks recurring service tickets to speed up response time

· Establishes trends to help determine staff training or hidden maintenance needs

· Custom reporting and detailed logging to foster informed long term tech planning

Key Services

• VoIP
• Computer Consulting
• Virus Protection
• Information Technology
• Technical Support
• Wireless Network
• Workstation Management
• Office Computers
• Computer System Setup
• Computer Network
• Computer Repair/Maintenance
• Computer Security
• Computer Design/Analysis
• Computer Servers
• Computer Testing
• Computer Wiring/Cabling

Technology Concierge

Do you feel overwhelmed trying to juggle different service providers for phone, internet and other services? Are you sick of waiting on hold and trying to talk to overseas call centers when you could be doing more productive things? AIS has years of experience and contacts at countless companies to manage all of your technology needs with no stress to you.

Task Management System

We utilize a custom business operating system for all of our trouble tickets, billing, and other records. This system makes it easy for our technicians to reference key information about your account, including service calls that may have taken place several years ago. This means we can solve problems faster, saving you money and getting your business back online. AIS recently deployed a client tms, allowing our clients with IT managers to keep track of internal tickets using our proven system. Please contact us for more details.